What are OnDemand Call Center Evaluations?Dalbar’s new OnDemand Call Center Evaluations provide a cost-effective, practical, and scalable way to measure and continually improve the service experiences you deliver. In a secure, web-based environment, you can quickly begin receiving instant third party objective reporting on telephone evaluations and assessment data and get the information you need when you need it most.
What are the Benefits of OnDemand Call Center Evaluations Dalbar’s OnDemand Evaluations allow you to improve the performance of your call center without adding resources. The evaluations enable you to automate the evaluation and reporting for all of the telephone interactions between your call center and your customers. You can compare your results against hundreds of discreet attributes, giving you timely, meaningful results that help you improve performance.
Dalbar’s OnDemand Evaluations provide:
- Timely, third party objective feedback
- Ability to submit a call and receive reporting in as little as 24 hours
- Access to online dashboard illustrating call metrics and evaluation notes
With Dalbar’s OnDemand Evaluations, your call monitoring and feedback never has to be sacrificed!
What is the Cost?OnDemand Call Center Evaluations are available for as little as $99 per call. A discussion with a Dalbar representative is required to in order to provide you with a price quote.